Privacy Policy
Last updated: October 2026
1. Introduction
Kamka IT ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kamka-it.com, use our services, or interact with us in any way.
2. Information We Collect
We collect information that you voluntarily provide to us when you:
- Fill out our contact form (name, email address, subject, message)
- Submit a consultation request (name, email, phone number, company name, project description)
- Apply for a job position (name, email, phone number, CV/resume, cover letter)
- Request a quotation for our services (name, email, company name, project details)
- Chat with our AI assistant, Ask Kamka (the messages you write, and any details you choose to share in them)
- Book a consultation call (name, email and the time you choose, through Calendly)
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Answer your questions through our AI assistant, and pass the requests you send from it to our team
- Process job applications and contact candidates
- Prepare and send project quotations and proposals
- Improve our website and services
- Send you relevant updates about our services (only with your consent)
4. Data Storage & Security
Your data is stored securely on our self-hosted infrastructure. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Uploaded files (such as CVs) are stored in encrypted object storage and are only accessible to authorized personnel.
5. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following circumstances:
- With service providers that handle it on our behalf, only for the purposes described in this policy (see sections 6, 7 and 9)
- With your explicit consent
- To comply with legal obligations or court orders
- To protect our rights, privacy, safety, or property
6. AI Assistant (Ask Kamka)
Our website offers an AI assistant, Ask Kamka, that answers questions about our services and can help you prepare a request for our team. It is an AI, not a person: its answers can be wrong, and our team confirms anything binding, such as prices and dates. Please do not share passwords, payment details or other sensitive personal data in the chat.
What is sent to our AI provider. To write each reply, we send Anthropic, PBC (the company behind the Claude models) the text of the conversation, the page you are on (its path and title) and your interface language. We do not send your IP address or cookies.
Anthropic's role. Anthropic processes this data on our behalf, as a processor under its Data Processing Addendum, which includes the EU Standard Contractual Clauses for transfers outside the European Union. Processing takes place in the United States and in other countries where Anthropic and its subprocessors operate. Anthropic keeps this data for up to 30 days (longer, up to 2 years, only for content flagged under its usage policies) and does not use it to train its models.
What we keep, and for how long. Conversations are stored in our own database so the assistant can follow the thread, and our team can read stored conversations in our back office. We never store your IP address: to limit abuse, we keep only a keyed one-way hash of it.
- Conversations that did not lead to a request are deleted after 90 days.
- Conversations linked to a request are kept for up to 12 months: a request you sent from the chat (a quote, a call-back or a message to our team), or one you sent with our quote or consultation form in the same browser tab after chatting.
- Deleted conversations can remain in our database backups for up to 30 more days.
Requests sent from the chat. Nothing reaches our team until you press Send on a form in the chat. Your request is then handled like our quote and contact forms: recorded in our back office and our customer relationship management system, with the conversation attached, and passed to our sales team. If you send our quote or consultation form in the same browser tab after chatting, the conversation is attached to that request in the same way. A later request from the same conversation is added to your first one.
The copy in your browser. The chat keeps the current conversation in your browser's session storage (not a cookie) so it follows you from page to page; it is cleared when you close the tab. "End conversation" clears this browser copy only: the stored conversation follows the retention periods above.
Deletion and other rights. The chat menu shows a short reference (REF) for your conversation. To have a conversation deleted, or to exercise any of the rights in section 8, email contact@kamka-it.com with that reference.
7. Booking a Consultation
Our free 30-minute consultation is booked through Calendly. The booking calendar on our website, including the one in the chat, is loaded from Calendly, which may set its own cookies. The details you enter there (name, email, any notes) and the time you choose are processed by Calendly to schedule the call on Google Meet, and shared with us. See Calendly's privacy notice.
8. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Withdraw consent at any time
To exercise any of these rights, please contact us at contact@kamka-it.com.
9. Cookies & Analytics
We use privacy-friendly analytics to understand how visitors use our website. We do not use invasive tracking cookies or share your browsing data with advertisers.
Two features have your browser contact a third-party location service directly, which therefore receives your IP address:
- Page-view statistics: your browser asks ipinfo.io for your approximate country and city, which we record with the page visited, your browser and device type, and the referring page.
- Language: on your first visit, unless your browser is set to French or you have chosen a language, your browser asks ipapi.co for your country to show the site in English or French. The guess is remembered in your browser and checked again after a day.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Kamka IT
Email: contact@kamka-it.com
Address: 05 Rue IBN ROCHD 1001 TUNIS
D-U-N-S® Number: 36-287-2856